IT AMC & Outsourcing
Stay focused on your core operations while we manage, monitor, and maintain your IT — 24/7 support across the UAE and GCC.
IT Staff Augmentation Service
Certified professionals, embedded in your team, As A Service.
Focus on growth — we’ll handle the tech.
With our IT AMC & Outsourcing services, you gain:
✔️ Predictable IT costs with zero surprise charges
✔️ Proactive issue detection and fast resolution
✔️ Reduced downtime, increased productivity
✔️ Access to experienced engineers without hiring full-time
✔️ UAE-wide support with GCC expansion capability
IT AMC
Aida IT provides fully managed IT Annual Maintenance Contracts (AMC) and on-demand IT outsourcing for companies of all sizes.
Our flexible plans are designed to reduce downtime, improve productivity, and give your business access to expert support when and where you need it.
24/7 remote and onsite IT support
Preventive maintenance and regular health checks
Emergency response and troubleshooting
Server, network, and workstation management
End-user support and device configuration
Asset tracking and documentation
How it works?
Assessment & Planning
We audit your existing IT setup and needs
Onboarding
Smooth handover and documentation
Monitoring & Support
Our helpdesk and field engineers keep you covered
Reporting
Regular service reports and check-ins
Frequently asked questions
AMC gives you continuous support under a fixed monthly/annual contract. On-demand is billed per job or hour.
Yes, our contracts are fully tailored to your business needs and environment.
We’re not just another IT vendor — we act as your dedicated IT partner. Our helpdesk has resolved thousands of cases across L1, L2, and L3 levels, covering everything from user issues to network, server, and application-level troubleshooting. We’ve helped clients recover from critical downtime, prevent disasters, and scale without growing internal IT overhead.
Everything from daily support and system maintenance to strategic planning and emergency response. Our AMC contracts cover remote and onsite support, regular health checks, priority response, documentation, and dedicated account management. It’s proactive IT — not just reactive fixes.
Yes. We provide remote and scheduled onsite support across the UAE and the wider GCC region. We work with branches in Saudi Arabia, Oman, Qatar, and Bahrain — managing systems, users, and networks across multiple locations.
Most L1 cases are responded to in under 15 minutes. For high-priority incidents, our escalation team jumps in immediately. We’ve built our reputation on speed, clarity, and resolution — not just acknowledgment.
We offer hourly and ad-hoc support under our “On-Demand IT” model — no contract required. Perfect for small businesses, urgent fixes, or temporary IT gaps.
Absolutely. Our helpdesk and senior engineers have led numerous successful disaster recovery (DR) operations, restoring critical services under pressure — even outside business hours.